Customer Service Automation
Customer Service Automation That Delivers Faster, Smarter Support
Stop losing time to repetitive support tasks. Amplifi builds automated customer service systems that resolve common issues, route tickets, and respond instantlywithout sacrificing the human touch.
What Is Customer Service Automation?
Customer service doesn’t need to be reactive, slow, or manual.
Whether you’re supporting 100 customers or 100,000, we’ll help you scale support without scaling your headcount.
At Amplifi, we design automation workflows that handle FAQs, escalate tickets, assign reps, and deliver proactive support using the perfect mix of
- Bots
- Logic
- Human Handover
Workflows We Build
Choose one or build a full end-to-end system. We customise based on your goals and stack.
Workflow
Description
Chatbot FAQ flows
- Auto-answer common questions
- Guide users to next steps
Ticket triage & routing
- Tag and assign tickets by topic
- Prioritize based on sentiment/source
Email autoresponders
- Instant replies with info or links
- Triggered by keywords or forms
CSAT follow-up & feedback
- Send surveys post-resolution
- Alert managers on low scores
Customer onboarding workflows
- Share resources and reminders
- Tailored to lifecycle stage
Tools We Work With
Chat & Ticketing
Intercom, Zendesk, Crisp, Help Scout, Live Chat
CRM & Support Data
HubSpot, Airtable, Salesforce, Zoho
Email & Messaging
Gmail, Outlook, Front, Twilio, WhatsApp
Automation Platforms
Zapier, Make, n8n, Webhooks
Survey & Feedback
Typeform, Tally, Google Forms, Delighted
Don’t see your stack? If it has an API, we can integrate it.
Client Snapshot
Amplifi helped us reduce first-response time by 80% and route 60% of tickets to self-serve flows. Our support team now focuses on the complex issues, not the repetitive ones.
Operations Lead, E-commerce Brand, Sydney
Why Use Amplifi Instead of DIY Tools?
DIY TOOLS ONLY
Long response times
Agents overloaded with repetitive questions
No visibility into support trends
High cost per support ticket
AMPLIFI DONE-FOR-YOU
Instant replies via chat, email, or SMS
Smart routing + self-serve support for common issues
Dashboards and automated reporting
Scale support with automation—not headcount
Let’s Automate the Repetitive So You Can Focus on the Relationship
From first contact to resolution, Amplifi builds support systems that respond faster, scale smarter, and free up your team to focus on real impact.
FAQs
Can we keep a human in the loop for complex queries?
Absolutely. We design flows that escalate to your team with full context only when necessary.
Will customers feel like they’re just talking to a bot?
Not with us. We combine GPT-powered responses with smart personalization to create human-like, on-brand conversations.
Can this work with our current support platform?
Yes. We build around your tools, not ours. If it has an API or web hook, we can integrate it.