Ticket routing and prioritisation
Ticket Routing & Prioritisation That Gets the Right Eyes on the Right Issues Fast
No more bottlenecks. No more guesswork. Just fast, intelligent ticket flow.
We build smart support systems that automatically assign, escalate, and prioritise incoming tickets so nothing slips through the cracks.
Why Automate Ticket Management?
Support teams drown in a flood of tickets, many of which get lost, delayed, or misrouted. Manual triage: Slows down response times, Wastes team capacity, Misses urgent or VIP requests
With Amplifi’s automated ticket routing and prioritisation, you can:
- Automatically sort, tag, and assign tickets
- Escalate time-sensitive issues without human input
- Trigger alerts, reminders, or SLA workflows
- Keep your support system flowing
Faster tickets = happier customers. We make sure the right people see the right issues, instantly.
How It Works
Here’s how we build your smart ticket routing system:
Capture and ingest all tickets
From email, forms, chatbots, or helpdesk platforms (Zendesk, Intercom, HubSpot, etc.)
Auto-tag and classify
Use AI to detect topic, sentiment, urgency, and customer profile.
Assign to the right team or person
Route based on topic, priority, team load, timezone, or SLA level.
Trigger prioritisation workflows
High-priority tickets trigger alerts, status escalations, or deadline timers.
Log + track in your reporting stack
Push data to Airtable, Notion, Slack, or dashboards for visibility and insights.
Tool Stack We Use
OpenAI / Claude / Custom ML
AI-based ticket tagging, intent + sentiment analysis
n8n / Zapier / Make
Workflow automation and routing logic
Zendesk / Intercom / HubSpot / Freshdesk
Ticket intake + CRM integration
Slack / Gmail / Notion / ClickUp
Alerts, escalations, and team routing
Airtable / Google Sheets / Looker Studio
Ticket tracking, SLA monitoring, and reporting
Already using a helpdesk platform? We’ll build automations on top or help you migrate to one that scales better.
What You’ll Save or Gain
Route tickets to the right owner without manual triage
Prioritise urgent or VIP requests automatically
Prioritise urgent or VIP requests automatically
Free up your support team to solve not sort
We cut our first-response time by 60% just by routing tickets smarter. Now our top-tier clients get seen first without us lifting a finger.
Support Manager, SaaS Company
FAQs
Can we assign based on rep capacity or shift schedule?
Yes! We can factor in working hours, team load, timezone, and role to assign dynamically.
How does the system detect priority?
We use keywords, sentiment, past interactions, and client tier to score and prioritise automatically.
Will it work with our current support platform?
Absolutely. We integrate with Zendesk, HubSpot, Intercom, Freshdesk, and others.
Let Amplifi Automate Your Ticket Workflow
We turn your helpdesk into a self-organising system that prioritises what matters and routes it instantly.