Customer satisfaction surveys
Customer Satisfaction Surveys That Run (and Improve) Themselves
Capture feedback. Trigger smart responses. Improve customer experience automatically.
We build automated survey systems that collect, analyse, and act on customer feedback in real time.
Why Customer Feedback Matters
You can’t fix what you don’t hear. And most companies don’t ask at the right time or don’t act on what they learn.
With Amplifi’s automated satisfaction surveys, you can:
- Trigger surveys based on key customer moments
- Collect CSAT, NPS, or custom feedback
- Analyze sentiment instantly with AI
- Route negative feedback for review
Feedback shouldn’t be an afterthought. We make it a real-time insight engine.
How It Works
Here’s how we build your automated feedback system:
Choose your key moments
Post-purchase, after support interaction, onboarding complete, renewal, etc.
Build your survey flow
CSAT (1–5), NPS (0–10), thumbs up/down, or custom question sets.
Deliver surveys where they’ll be seen
Email, SMS, chatbot, Slack, WhatsApp, whatever fits your audience.
Collect and analyze responses
AI extracts tone, tags themes, and flags negative feedback for escalation.
Route insights and trigger actions
Push promoters into testimonials, log detractors for follow-up, and auto-update CRM fields.
Tool Stack We Use
OpenAI / Claude / Custom Models
Sentiment analysis + insight extraction
n8n / Zapier / Make
Trigger logic, escalation workflows, and CRM syncing
Typeform / Tally / Google Forms / Intercom / HubSpot Surveys
Survey delivery
Twilio / WhatsApp / Slack / Email
Multi-channel delivery & feedback capture
Airtable / Google Sheets / Notion / Looker Studio
Feedback dashboards & response logs
We’ll integrate with your existing stack or help you build a feedback system from the ground up.
What You’ll Save or Gain
Collect feedback when it matters most
Auto-escalate poor experiences for faster recovery
Spot trends, product issues, and team wins
Drive retention with smarter insight-to-action workflows
“We recovered three near-churn clients thanks to instant alerts on negative feedback automated through Slack. Total game-changer
Growth Strategist, B2B SaaS
FAQs
Can we send different surveys to different customer segments?
Absolutely. We can trigger surveys based on product line, plan tier, region, or lifecycle stage.
What if someone gives a bad rating?
We instantly notify your team, tag it in the CRM, and can trigger a recovery email or follow-up task.
Can we visualize results in a dashboard?
Yes. We build simple, real-time dashboards in Airtable, Looker, or Google Sheets.
Let Amplifi Build Your Automated Feedback Loop
We don’t just collect ratings we turn them into real-time actions and long-term improvements